Imagine you are at a small shop and suddenly the phone rings, now the shopkeeper has to decide either they will receive the phone or they will help the customer in front of them! It’s really hard sometimes do the both work in one handed also it is very problematic as the customers get offended because they have to wait.
But now you no need to worry at all! Here you will get the solution for the small business work: AI-powered virtual assistants. This AI tool will helps shops and small business to receive calls, fast reply to the messages and yes assist customers.
And the best part is AI can actually participant actively when no one is around. It’s like having a helper who never gets tired and can work all the time (24/7)
What Are AI Virtual Assistants?
The Artificial Intelligence, which is a computer type system that will work like human, and the virtual assistant is software. As we already know that whenever we talk about virtual assistants, we simply understand the robots and computer system that they can talk and provide help.
You might think like Alexa or Siri who simply talk when we command them. But this AI virtual assistants are way more smarter than that. They will be actively work like work, they will be the intelligent as same like human. They will solve our real day to day problems and real conversation.
You will be shock that these AI will not just talk like robots but they will actively work like humans. With their natural language processing (NLP) they will easily process the words that people will use. In the reply the AI will also respond in that same way, it seems like two way transactional communication. If you will ask them any critical question to test them, they will reply you the exact answer that want you hear.
How Can Small Businesses Use AI?
As we all know that before AI, small businesses have lots of difficulties to attend calls, they would have to handle all calls and questions by themselves, which could be really time taking process and tiring.
But now, small businesses can use AI to help answer questions, handle problems, and give customers service with the information they need and whenever they need it.
For example, a small phone company can use AI to answer customer calls. When someone calls with a question, the AI can help solve the problem or even tell the customer how to fix their issue.
If the customer needs something in need in terms of any help, the AI can tell the person to wait for an employee. This makes everything faster and easier for both the business and the customer.
The Benefits for Small Businesses
- Always Available: Artificial Intelligent working all day and all night, so that the customers can easily get help even when no one is at the shop. This means businesses can continue 24/7!
- Quick Answers: AI can instantly respond to every questions, so customers don’t have to wait for a long time to get help.
- Helps More People: With the help of Artificial intelligent , businesses can help more customers at the shop at the same time without getting tired. Customers don’t have to wait in line or on hold for their turn.
- Learns and Gets Better: AI assistants learn from each conversation and get better at helping customers every day.
Real-World Example: A Small Telecom Company
Let’s think in that way that a small telecom company uses AI assistant to help its employees. When customers call, the AI listens to their problem, gives them advice, and helps solve it quickly.
If the problem is bigger and needs a person to help or any assistant or guidance they need, the AI can let them know, with the proper information and guidance. This will help the company serve more customers without making anyone wait for too long.
Why It’s Good for Everyone
AI-powered assistants will help every businesses to work in better quality at same time, massive work in just one click. Which will provide better customer service even if they don’t have a big team of employees. Customers will get fast reply, and businesses can keep growing without spending too much money.
In the future, AI could even help businesses protect themselves from online threats and make their services even better. As AI keeps getting smarter, it will help small businesses even more!
In this fast moving digital age AI is transforming everything, even it is for the small shops to every places in society. With the help of virtual assistants you can boost your business with better service in same time.
This means everyone gets the help they need, and businesses can grow in ways they couldn’t before. The best part? AI is not only going to get smarter, even more than that! Which means with the help of the AI virtual assistant you can provide the better customer service in the future!
